Orders are usually processed and shipped within 3-5 business days. We use Australia Post for all our shipping service. Shipping times from Australia Post may vary depending on your location. Pls allow another 3-7 days for delivery

For URGENT order, pls contact us via our email

Personalized candles are usually not eligible for returns, as they are made specifically for you and cannot be resold. However, if there is a mistake or error on our part, please contact our customer service team immediately and we will do our best to resolve the issue.

Once your personalized candle order has been processed, it cannot be canceled.

If you want a specific design or change the design, pls contact our customer service team via our email.

If your personalized candle arrives damaged or defective, please contact our customer service team immediately and provide photos of the damage. We will assess the situation and determine the best course of action, which may include a replacement or refund.