Refund policy

Damages and Issues:

The uttermost care is taken when wrapping orders for posting. Should your purchase arrive damaged, please contact thewoodvillehouse@outlook.com including a description of the damage and photographic evidence, within 14 days of arrival.

The products and packaging must be returned in an unused condition. Any product and packaging that is returned in a used condition will not be deemed faulty/damaged.

Refunds, Returns and Exchanges:

Unfortunately, we cannot accept refunds, returns or exchanges for change of mind like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.